Solution
Citrix Workspace app can be installed by both a user and an administrator. Administrator privileges are required only when using pass-through authentication and Citrix Ready workspace hub with Citrix Workspace app for Windows. The following table describes the differences when Citrix Workspace app is installed as an administrator or a user. The new Citrix Workspace app (formerly known as Citrix Receiver) provides a great user experience — a secure, contextual, and unified workspace — on any device. It gives you instant access to all. However, when they connect to their Workspace app, it still prompts to choose between the three stores. The third store entry is not present on any of the storefront servers. The end-users are connecting from non-domain joined machines.
These steps need to be followed during off production hours and please take a snapshot of the storefront server and backup of web.config file before making any changes.Steps:
- Go to this location on your storefront server: C:inetpubwwwrootCitrixRoamingWeb.config
- Open the web.config file using Notepad++ (this will make it easy to replicate the changes)
- Search for the stale store entry in the file and remove all.
- Once we have removed all the entries for the third stale store, run iisreset and test if you are still seeing the third store on workspace app.
- Also validate from your storefront server by opening the browser and hitting this url: https://storefrontserverFQDN/Citrix/Roaming/accounts , this will ask you to open/save an XML file and in this you need to validate that no entries for that removed store are present.
6. If you run into any issues with storefront after the above change, we can revert back to previous web.config file and run iisreset to get it to previous state.
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Problem Cause
Citrix Workspace App