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Modern workplace training. Learn how to get more work done, from anywhere on any device with Microsoft 365 and Windows 10. Discover how industry professionals leverage Microsoft 365 to communicate, collaborate, and improve productivity across the team and organization. Microsoft Defender for Office 365 is a cloud-based email filtering service that helps protect your organization against unknown malware and viruses by providing robust zero-day protection, and includes features to safeguard your organization from harmful links in real time.

Information Technology

Office 365 is a cloud based service that offers you a collection of tools to enable you to easily access your email, contacts, calendar, and Office documents remotely via your web browser.

WHAT IS AVAILABLE TO YOU:

Office 365 ProPlus - Microsoft Office for Free

• Microsoft Office is free for current students. The full version of Office can be installed simultaneously on 5 PCs or Macs, 5 tablets (Windows, iPad, and Android), and 5 phones.

OneDrive for Business

• OneDrive for Business is 1TB of cloud storage intended for storing and organizing your documents. It also makes it easy to share and collaborate on documents with both UT Tyler and non-UT Tyler users.

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Skype for Business

• Skype for Business is a communication platform that incorporates voice calls, video calls, Instant Messaging, online meetings (up to 250 participants), and screen sharing in one solution.

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Office Online

• Office Online is the scaled down version of the Office desktop apps (Word, Excel, PowerPoint, and OneNote) that enables you to create and edit your documents via your browser.

Original KB number: 3158794

Symptoms

When you try to perform a mailbox-restore operation to recover the contents of a deleted mailbox in Microsoft 365, you can't find a soft-deleted mailbox for the account that was deprovisioned.

Cause

Currently, removing the license leaves the mailbox in a hard-deleted state. Therefore, the mailbox is not displayed as either Soft Deleted or Inactive. The following command is specific to removing the license in PowerShell:

This may leave the mailbox in a disabled state that prevents it from being displayed as either Soft Deleted or Inactive. In this situation, the following commands won't find the mailbox:

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Resolution

When the license is removed from a mailbox without following other deprovisioning steps, this may leave the mailbox in a hard-deleted state. In order to recover the mailbox, the user must relicense the Azure user object. That will reconnect the mailbox as long as it's within 30 days from the disconnect date.

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If the on-premises account no longer exists and is not listed in the Active Users section of the Microsoft 365 admin center, and the account was deleted less than 30 days earlier, follow these steps:

1. Sign in to the Microsoft 365 admin center.

2. Locate Users > Deleted Users.

3. Search for the user, and then select the account object.

4. Select the Restore option.

   Note

   The user becomes an active user. The Sync Type is now listed as In cloud instead of Synced with Active Directory.

5. Locate Active Users, and then add an Exchange license for the user.

6. After some minutes, the mailbox becomes active in Exchange.

7. When you finish the search and export, run the Remove-Mailbox cmdlet to change the object to a soft-deleted mailbox. The soft-deleted mailbox will be available for 30 days. It can be returned to an active state by using the Undo-SoftDeletedMailbox cmdlet.