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🇰🇷🇩🇪🇫🇷 MD ↝ NC THE REAL USC BBFL. Slack is a chat application which allows you to open individual or group text and video chats with other faculty, staff or students across USC. Avaya EC500 (Phone Forwarding) Avaya EC500 is a feature which allows you to mirror calls from your USC desk phone/extension to your cell phone.

Family and dependent care resources

USC provides support and resources for all stages of your life, and the lives of your family members as well.

Enhanced support during COVID-19

Options specific to the pandemic are outlined below. Also, see Bright Horizons’ Enchanced Family Supports FAQ as well as their FAQ on Back-Up Care.

Also see Bright Horizons’ health and safety protocols.

Child care options

Onsite child care centers for children (ages six weeks through five years)

USC offers child care programs at both UPC and HSC, in centers operated by Bright Horizons. These programs continue to operate with increased health, safety, and hygiene measures in place. Bright Horizons is complying with capacity and density guidance from the Los Angeles Department of Public Health, and enrollment prioritization is currently based on the following criteria, until county guidelines allow a return to normal capacity levels:

Families with a USC employee required to work onsite and families with a USC employee teaching or conducting research onsite or remotely
Families with a USC employee working from home in a non-teaching and non-research role
Postdoctoral scholars and students

More information about our child care centers is available below:

Back-up dependent care (ages one month to 18 years, and elder care)

Several options are available through Bright Horizons’ back-up care program, which is a care option when your normal child care or elder care options are not available. Note that back-up care is not limited to families enrolled in USC child care centers. Benefits-eligible employees can create an account on the Bright Horizons site to access these options. Visit Bright Horizons (first time users, click on “First time user” at the bottom, then on the sign up page use username: USoCal, password: Benefits4You). Bright Horizons can also be reached at 877-BHCares (877-242-2737). NOTE: Benefits may vary by location, and some employees are governed by contracts that do not include these benefits; check directly with Bright Horizons. Once you have an account, you may access in-home or center care:

In-home care provided by a Bright Horizons’ employee – A vetted caregiver cares for your dependents in your home, with health screenings conducted daily for both the caregiver and family. Bright Horizons will use best efforts to assign the same caregiver for all families who choose a continuous care giving option. When non-continuous or occasional care works best for a family, it is not always possible to provide the same caregiver each time. In-home care:

Has a co-pay of $6/hour per child/elder, for up to 3 dependents needing care
Requires a minimum of 4 hours/day
Can be booked up to one week in advance

Please watch this video on Bright Horizons’ in-home back-up care, including new safety protocols required of all in-home providers.

In-home care provided by a SitterCity.com nanny – SitterCity nanny services can be accessed through the Bright Horizons website, which provides you a free premium SitterCity account and unlimited free basic background checks. You provide information on your needs, and nannies/sitters registered on the site who meet your criteria can initiate contact with you. Nanny services are not managed nor provided by Bright Horizons; they are managed and provided by SitterCity. Note that:

Costs vary by nanny and number of children
Length of nanny services must be specified (e.g., 3 months)

Center care –The Bright Horizons website allows you to enter your zip code to find which of their centers are open near you. Please note:

The cost is $15/day for one child; $25/day for up to 3 children (center age limits vary; check with Bright Horizons)
Spots can be reserved up to one month in advance of when you’ll need care

Learning pods, tutoring, and school support discounts

USC has secured the benefits below for families of all benefits-eligible employees - effective through June 30, 2021.

Learning pods

Helps families find educators who can guide in-home learning for children (ages 5 to 18 years) in small groups or one-on-one. This benefit can be accessed through Sittercity and includes the following features:

Parents can post a learning pod job or browse for sitters and educators that meet their needs
Educators will be badged on the Sittercity site as “Ready to Teach”
Learning pods can be virtual and/or in-home

Tutoring and school support discounts

USC employee parents can access enhanced tutoring and school support discounts through the following providers:

Varsity Tutors

For children five to 18 years
Expert live instruction on diverse subjects: math, science, languages, literature, and more
1:1 online tutoring: 40,000+ tutors and instructors
Small group online tutoring: easily create live online small group tutoring sessions
Suite of learning tools: including live instant homework help, adaptive testing and grade readiness assessments, learning lab, and weekly progress reports
20% off hourly rates for private or small group academic support and individual classes
20% off academic and enrichment packages

Revolution Prep

For children ages five to 18 years
Full-time educators available for online private and small group tutoring, test prep, and academic support
Help with core school subjects (+ APs), as well as admissions, standardized, and postgraduate tests
20% off hourly rates for private or small group academic support
33% off and first month free for Adventure Math
20% off private test prep

Marco Polo Learning

For children ages three to seven years
Award-winning early education curriculum, covering science, technology, engineering, and mathematics (STEAM) and literacy topics
3,000 learning games available, with more added weekly
Highly engaging and interactive app, with companion guides for parent participation
50% discount on annual subscriptions and 20% off month-to-month plans with Bright Horizons Additional Family Supports

Don't forget - Bright Horizons also offers a free website packed with educator-approved learning ideas across the curriculum - for kids up through school age. Visit Bright Horizons' World at Home.

Changing dependent care flexible spending accounts

A Dependent Care Flexible Spending Account (DCFSA) is a pre-tax benefit account that can be used for dependent care expenses including child care and elder care. This program runs in accordance with Internal Revenue Service guidelines and parameters. Employees can enroll in up to $5,000 in pre-tax withholding per calendar year through WageWorks. A list of eligible expenses is available here. Additional information can also be found on the WageWorks and Employee Gateway sites.

USC employees who need child care to work during the pandemic, which the IRS classifies as an allowable event, can enroll by logging into Workday and clicking on the Benefits application (the icon is a shield with a heart, tooth, and glasses). Click on Benefits in the Change section. Under Benefit Event Type, select I want to change my Flexible Spending Account. Select the date when you want to officially enroll in the program (cannot be retroactive) and click Submit.

Parent/caregiver Slack group

Sponsored by the Center for Work and Family Life and USC Center for the Changing Family, ParentConnect is a Slack workspace that supports working parents/caregivers of school-age children. Channels in the group focus on young children, teens, distance learning, activities to support family well-being, and relevant HR benefits. It's a place for working parents and other caregivers to:

Discover and share solutions for work-life-family integration
Learn about the latest research conducted by USC faculty
Receive updates from University HR on benefits
Build community when and where they choose

If you're interested in joining the ParentConnect Slack, please email CWFL@usc.edu.

Leaves of absence and Paid Family Leave

Unpaid Temporary Staff Leave

Staff are welcome to discuss the possibility of an unpaid temporary leave with their supervisors and HR Partners. These are approved at the discretion of the department based on staffing and work needs.

Faculty Leave of Absence

The Faculty Handbook provides a comprehensive list of leave types available to faculty. Please see the Faculty Handbook or contact your Dean of Faculty for more information.

Paid Family Leave to care for dependents in quarantine

Employees who are unable to work because they need to care for a family member who is quarantined may be eligible for Paid Family Leave. Please visit the EDD website or contact your HR Partner for more information.

Child care

Finding reliable child care isn’t just important to working parents, it’s essential. That is why USC is committed to providing employees with access to high-quality child care options. Whether you are a new parent or new to USC, we encourage you to use the information here to explore your options and review our resources. For more information, contact USC’s child care administrator, Olivia Ortega-Sanchez, at ortegasa@usc.edu.

USC onsite child care centers

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Back-up dependent care

Back-up care for dependents ages one month to 18 years - and elder care

Bright Horizons’ back-up care is an option when your normal child care or senior care options are not available. Note that back-up care is not limited to families enrolled in USC child care centers. Benefits-eligible employees can create an account on the Bright Horizons site to access these options. Visit Bright Horizons (first time users, click on “First time user” at the bottom, then on the sign up page use username: USoCal, password: Benefits4You). Bright Horizons can also be reached at 877-BHCares (877-242-2737). NOTE: Benefits may vary by location, and some employees are governed by contracts that do not include these benefits; check directly with Bright Horizons. Once you have an account, you may access in-home care:

Has a co-pay of $6/hour per child/senior, for up to 3 individuals needing care
Requires a minimum of 4 hours/day
Can be booked up to one week in advance

Please watch this video on Bright Horizons’ in-home back-up care, including new safety protocols required of all in-home providers.

Other options and resources (including dependent care flexible spending accounts)

Other child care options and information

The USC School for Early Childhood Education (SECE)
Child care subsidy grants for graduate students
Dependent care flexible spending accounts / Verdugo Hills flexible spending accounts

Elder care

Elder care support is now available via Bright Horizons back-up care.

Back-up dependent care

Back-up care for dependents ages one month to 18 years - and elder care

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Has a co-pay of $6/hour per child/senior, for up to 3 individuals needing care
Requires a minimum of 4 hours/day
Can be booked up to one week in advance

Please watch this video on Bright Horizons’ in-home back-up care, including new safety protocols required of all in-home providers.

Dependent care flexible spending accounts

Dependent care flexible spending accounts / Verdugo Hills flexible spending accounts

More support for your family as it grows and changes

Getting married, having a baby, helping your kids learn from early childhood through college, and caring for yourself and your family – USC offers resources to help.

New additions to your family

Your kids as they grow

Learning at home

Bright Horizons, USC's child care provider, offers World at Home, an online learning platform for parents to support children learning at home. Designed by education experts, World at Home features videos and activities for curriculum areas including language, STEM, mindfulness, cooking, and more. Visit worldathome.brighthorizons.com (no log-in required).

Family support across the spectrum

Center for Work and Family Life - help for many family-related situations

Bright Horizons Family Matters - online resource with live and on-demand webinars, podcasts, videos, and more to support employees throughout various life stages

ParentConnect Slack group - for employees who are working parents/caregivers of school-age children. Resources are shared from Center for Work and Family Life, HR Benefits, and USC Center for the Changing Family. Members can learn and share, get updates on relevant benefits, and come together in community. To join, email CWFL@usc.edu.

Getting Starting with Slack at USC

What is Slack?

Slack is a key component of USC’s Digital Campus. Slack is a central collaboration hub for students, faculty and staff. Faculty and students can easily collaborate on their courses. Ultimately, this real-time solution makes working together even simpler. Slack can be accessed anywhere and at any time to instantly connect users in a searchable platform for real-time messaging, content sharing, learning, and more.

Slack keeps everyone connected and aligned, no matter the location of your team. First time logging into USC slack? Download the app and follow these instructions.

To learn more about using Slack at USC, watch this short videos on Trojan Learn.

Short Videos on How to Use Slack

To learn more about using Slack at USC, visit Trojan Learn, and search for “Slack” to watch a few short videos about basic functionality. The following subjects are covered:

Introduction to Slack
Find and Start Conversations
Working in the Right Place
Focusing on What Matters in Slack
Tips and Tricks

Accessing Slack for the First Time

Slack may be accessed by using the following link usc.enterprise.slack.com. All class channels will be located in the respective school workspace. These channels are created as private channels.

If You Are a New User

If you are accessing Slack for the first time, you need to download the app. When you launch Slack, class channel along the LEFT panel, including Trojan Talk as well as the classes related to your School’s workspaces.

The channel will be created with this naming scheme:

fall20+[course code]+[section]
for example:
#fall20-ot250-47703r
for Occupational Science and Occupational Therapy 250

If You Are An Existing User

If you are an existing user, you should see your class channel along the LEFT panel, including Trojan Talk as well as the classes related to your School’s workspaces.

The channel will be created with this naming scheme:

fall20+[course code]+[section]
for example:
#fall20-ot250-47703r
for Occupational Science and Occupational Therapy 250

All faculty, students and TAs will be auto provisioned into the course Slack private channels.

Downloading Slack

To optimize Slack’s features, download the app onto your desktop and/or mobile devices. The app version of Slack will allow you to receive notifications and collaborate from any device, helping you to stay in sync, no matter where you are studying.

To ensure an optimal experience, download the Slack app onto your mobile device and/or desktop at https://slack.com/download

Slack Interface Overview

Slack includes workspaces, channels, direct messages, and more to help you connect easily to your other students, faculty, and groups across campus. Below is an overview of the Slack interface:

Workspace – The workspace sidebar will show you which workspaces you are signed into. When you sign into Slack, you will find that you may already have some workspaces assigned to your account.
Channels – A channel is a context-based conversation where groups of people can communicate and interact with information related to a common topic (e.g., class or project). These can be public or private and can be within a single workspace or shared across multiple workspaces (i.e. organization channels like #its-announcements). Most of your courses will have a channel in a workspace, and you may also have a community-wide workspace for departmental announcements, campus events, and more.
Direct Messages – Private 1:1 communication between you and anyone else on our Slack grid, regardless of workspace. You can also create group DMs with up to 8 people.
Channel Name – Provides a first-glance insight into what conversation is contained in the channel. This should follow a shared convention for consistency purposes.
Chat Box– Once you’re in a channel or Direct Message, you can type text into the message box and send it to the channel or Direct Message to communicate. You can also upload files or pull in attachments from your document management solution.
Search – Enter search words to search for all the information that has been shared publicly across your Slack workspaces. This includes all public channels in the workspaces you are a member of, as well as the private channels and direct messages you participate in.

Setting Up Your Profile

Having an accurate profile will help you work more effectively with other students, staff, and faculty across the university. Your profile lets people know who you are, what you do, and how you can be contacted. You can also add a profile picture for additional personalization!

To set up your profile in Slack, complete the following steps:

Click your workspace name in the top right of the screen
Select “View Profile”
Click “Edit Profile”
Edit your profile, then click “Save Changes”
- Note: You cannot update your display name in USC Slack

How to Create a Channel

Click the plus icon next to Channels in the left sidebar.
Enter a channel name. If you see the option to choose a channel prefix, you can select one from the drop-down menu. Channel prefixes help promote organization and consistency in Slack to help members determine where relevant work is happening. Slack offers three default channel prefixes — #help, #proj, and #team. Students can request additional prefixes to be added by their workspace administrator. To view a full list of admins in your workspace, click People at the top of your left sidebar and select Owners or Admins from the Account type drop-down menu.
Channel names must be lowercase, without spaces or periods, and shorter than 80 characters.
Add a description to let others know what the channel is about.
Use the toggle to make the channel public (visible to everyone in the workspace) or private (visible only to members invited to the channel).

Note: Once a channel has been created as a private channel, it cannot be converted to a public channel. (public channels can be converted to private)

When you’re ready, click Create Channel.

Getting Support

For questions and issues regarding using Slack at USC, please contact ITS Support.

Students can also contact their school or unit IT department for support to request support with the Slack platform.

Why Students Should Use Slack

Key Features

Slack should be your go-to platform for collaborating. Some instructors are already using Slack. Slack is the recommended platform for communication, and it will centralize all of your class announcements, group project work, discussions, and more.

Access: Slack is easy to access and includes a seamless student experience on any desktop & mobile device.

Integration: Many of the tools you use now will are integrated into Slack (including Zoom and Google Drive). Slack can serve as a one-stop shop for most educational tools you will need for your learning.
Collaboration: Ask questions and receive updates in real time. Slack includes a helpful search feature which allows you to find content, previous discussions, and responses to frequently asked questions. Remember to read your class syllabus and speak with your instructor to understand their expectations for Slack usage in their class.
Communication: Announcements can be shared widely or directly to the people who need to know through channels. Emojis help make communication simpler and more fun when managing course work.

Transparency: Transparency is a cornerstone of the Slack platform. The Public Channels feature allows for conversations to be open and searchable. These conversations can become an archive of important information. Understanding how to use these features will build a source of knowledge that can become essential for students to learn, connect, and collaborate.

Communicating With Faculty

Remember, your faculty and instructors are professionals who have many responsibilities. Keeping regular communication with them allows you to understand their expectations on assignments. Faculty can make their own policies for communicating through Slack. Please be respectful of these policies and recognize that some faculty have different approaches to using this tool. Please also check the status and respect the Do Not Disturb settings of other students and faculty and respect their time working on other tasks.

Using Slack

What is a Workspace?

A Workspace is a school’s shared hub, where students, faculty, and staff communicate and work together in channels. If you ever need to get back to your workspace after signing out, you can open up the Slack app, click on the plus sign to ‘add a workspace’, or visit usc.enterprise.slack.com and click on Get Started or Your Workspaces at the top of the page.

Navigating Slack

Within the main menu, you can adjust your settings and preferences as needed.

Viewing the Sidebar

The sidebar is where you can go to access different channels and direct messages in your workspace. Within the sidebar, you can scroll through and jump to any of your recent conversations.

Exploring the Details View

The details view within a channel is where you can add members to the channel or find files that have been shared in the conversation.

Locating the Main Navigation Bar

To navigate back and forth and search in Slack, use the main navigation bar.

Slack Conversations

Find and Start Conversations

Conversations in Slack happen in Channels. To find and join channels, complete the following steps:

Click on Channels near the top of the left sidebar to open the channel browser.
Select a listed channel or type a channel name in the search field.
Click Join Channel.

Finding New Activity in Slack

Slack will alert you of any new activity that happens in your channels and conversations.

In the main sidebar:

When a channel name is bold in the channel list, it means there’s new, unread messages in that channel.
When a channel name is bold with a red badge, it means there are unread messages where you were mentioned.

On your desktop dock icon:

A red circle with a white dot means there is some unread activity in one of your Slack teams.
A red circle with a number indicates direct messages, mentions, or messages containing one of your highlight words.

Through desktop notifications:

By default, Slack will send you desktop notifications only when you receive a direct message or mention. You have the option to adjust these settings to your own preferences.
If you’re not online on your computer, Slack will send you mobile notifications when you receive a direct message or mention. You can also adjust these settings as needed.

In the @mentions and actions:

This area lists out your latest mentions, highlight words, and emoji reactions. It’s generally a good place to check first when getting caught up in Slack.

Compose and Send Messages

There are two ways to start writing new messages in Slack:

Type a message in the message field of any channel or direct message.
From anywhere in Slack, click the compose button next to your workspace name in the top left.

You can also start a message with the following steps:

Type the name of the person or channel in the “To:” field
Start typing a message to send now or save it in draft mode for later

All About Threads

What is a Thread?

A Thread is a reply to a message that stays connected to that original message. You will be notified of all new replies if you: a) posted the original message, b) replied in thread, c) were @mentioned in the thread, or d) you opted to follow the thread.

Why Use Threads?

Clearly tie your feedback and thoughts to a specific message or file.
Organize conversations and preserve meaningful context.
Encourage open discussion without distracting others

How to Use Threads

Hover over the message you would like to respond to and click the speech bubble icon “Start a thread”.

Type your reply and click Send.
- (a) Call attention to your response in channel by checking the “Also send to #channel” checkbox

Your threaded reply will be connected to the original message.

Tips for Threads

Unfollow a Thread to stop receiving notifications: Click “More Actions” when hovering over a message
Follow a Thread you are not a part of to receive notifications: Click “More Actions” when hovering over a message
View all Threads you follow by clicking “Threads” in the left sidebar

Find Direct Messages

To find Direct Messages that were sent, complete the following steps:

Click the plus icon next to Direct Messages in the left sidebar.
Search for the person you’d like to message.
Click Go to continue or start your conversation.

Channels: Your Space for Collaboration

Understanding Channels

This page serves as a guide for understanding how to use Slack Channels. Slack workspaces are organized by channels, allowing people to come together on a specific topic. Depending on your settings, users may be able to create and archive channels as needed for projects they are working on. Because channels are only visible for users who have joined, having a multitude of channels will not have any negative impact on your workspace. There are two different types of channels in Slack:

Public Channels – Public channels are open for all members to join, and anything posted is searchable by others. All students can create public channels. Workspace Owners can change this permission and limit channel creation to certain roles.

Private Channels– For sensitive or confidential conversations, you can use private channels. Only those who are invited can view the channel or find its contents in search. Private channels for classes will already be created for you. Your instructors will add you into these channels as necessary.

Best Practices for Using Channels

Search before creating a new channel. There might already be a channel setup for the topics you are trying to create.
Keep your channel naming structure consistent and adhere to university policies.
Include a channel purpose. This will let users know why the channel exists, what the appropriate use is, and help others determine whether they should join.
Invite others to your new channel when you first create it, or later by using /invite or clicking the invite others link at the top of the channel. Because people may not notice a new channel right away, it may also help to message them privately.
Use groups conversations (direct messages up to 8 people) instead of channels for temporary, quick, or ad hoc conversations.

Naming Channels

Channels should reflect the class or group’s structure to allow users to find channels easily. You should try to keep naming mechanisms as consistent as possible across schools, groups, or departments. Examples of effective channel naming include:

Announcements – #announcements-global, #announcements-ecc
Projects – #proj, #project-venus
Social channels – #social, #cycling, #lunch-under-10

Add or Edit a Channel Topic & Purpose

It is important for your classmates and peers to understand the purpose of a channel and how it should be used. Be sure the channel name reflects the purpose. Using the channel topic or purpose can help make sure the message is clear. The channel topic appears in the channel header.

To add or edit a channel topic and purpose in Slack, complete the following steps:

At the top of the channel, mouse over the current topic.
Click the topic to edit it.
Enter your new topic.
Press enter to submit the new topic, or esc to cancel.

Tip: You can also type /topic and your text to quickly update the channel topic.

A channel’s purpose is a short description of the channel’s intended use. On desktop, it appears when members browse channels and in the channel details pane. The channel purpose can be up to 250 characters.

How to Rename a Channel

Note: You must be an Admin or Channel Creator to have this ability

Channel names can have a maximum of 80 characters, must be lower case, and can’t contain spaces or periods and certain words.

To rename a channel in Slack, complete the following steps:

Open the channel you would like to rename.
Click the gear icon to open the Channel Settings menu.
Select Additional options.
Click Rename this channel.
Enter a new name, then click Rename Channel.

Additional Channel Ideas

Make sure you define each Channel Purpose and Channel Topic. A channel topic lets people know what members in a channel are working on or important dates like project deadlines. A channel description gives members information about a channel’s intended use.

Using Slack in the Classroom

Protocol for Using Slack in the Classroom

Several protocol have already been put in place to enable the usage of Slack for classes each semester.

Pre-Semester

A channel will be set up for each class in the school workspace (e.g., Viterbi School of Engineering channel) it sits under.
Faculty will automatically be added to Slack channels for courses they are teaching.
Faculty can then customize the channel class channel by adding documents or announcements.
Faculty can also set up additional channels for a class to fit the needs of the course, such as for office hours, class Q&A, discussion sections, etc.

During the Semester

Students will automatically be added to Slack channels for the classes they are signed up for.
Faculty can set up additional channels during the semester as needed (e.g., class project groups, additional discussion sections).

Post-Semester

The course channel will remain active for one more semester and then will be archived in Slack.
The channel will not be deleted, so users can search for material from the channel in Slack even after the channel is archived but will not be able to actively use it.

Staying Organized

Finding and Searching for Information

Messages, files, people, and conversations are searchable because everyone at USC works in channels. To complete a search in Slack via desktop, complete the following steps:

Click Search at the top of the desktop app to open the search window.
Type what you’re looking for into the search field.
Click a suggested option in the list to open it in Slack, or press Enter to view your search results.

Saving Files and Messages

Saving a file or message allows you to create a list of important messages and files so you can access them quickly from the sidebar. To save a message or file, complete the following steps:

Hover over a message or file.
Click the Save icon.

Using Reminders to Track Action Items

Through reminders, Slack can bring you back to a message you didn’t have time to get to. To set a reminder in Slack, complete the following steps:

Click the three dots icon on a message.
Hover over Remind me about this, then choose a timeframe from the list.

Making Slack Work For You

Top Five Tips for Communicating in Slack

Here are some suggestions for managing your day-to-day work and notifications:

Star channels that are high priority for you. This creates a separate section in your sidebar for your most important channels. Other custom sections can be created to group important channels together.
Leave channels you no longer need to be in. If they’re public, you can always re-join them later or find the content via search.
Mute channels you’d like to stay in but are lower priority. You’ll still get a notification if someone mentions you specifically.
Tailor your sidebar via your personal settings. We recommend viewing only channels that you frequently visit or those that have regular activity.
Encourage your peers to post in channels instead of sending DMs. Tag classmates with an @-mention when you need to get their direct attention. Other channel members can catch up when they have a chance to.

Availability and Status

Keep your status up to date so your peers and instructors know when to reach out, when not to, and why. You’ll help those on the other end of the conversation know, at a glance, why you haven’t answered right away. Learn more.

Muting is a good option for channels that you only want to check on occasionally. Muting eliminates the visual indicators of a channel’s activity, so you will not see the channel’s name in bold or the red badge on the dock icon.
Do Not Disturb mode will snooze all notifications for a set period of time. When you are in DND mode, Slack halts notifications entirely: no desktop or mobile notifications, no email. If someone messages you while you’re in DND mode, they’ll get a message from Slackbot so they know not to expect a response right away.

Pinning

Pin important information to a channel. Pinning messages or files to a channel creates a quick and easy way to access important information. Pinned items are the same for everyone in the channel. To pin something, hover over the message, click the [•••] icon and select “Pin to channel”. To view all the pinned items in a channel, click the “Show Channel Details” icon at the top of the channel, then expand the “Pinned Items” section.

Emojis

Define how you’re using emoji. Emoji are more than fun! Emoji reactions provide a lightweight way to communicate, and often eliminate the need for follow-up messages. Below are some examples of the most popular emojis:

Files

Slack allows you to upload files such as images, documents, and presentations. Make sure to give your files a descriptive title to inform other users of the information they will find. REMEMBER: Sensitive or confidential information should not be discussed in Slack. Personally Identifiable Information (PII) should not be uploaded to or shared on Slack. PII includes birthdates, birthplaces, Social Security numbers, credit card numbers, and other sensitive information regarding one’s identity.

Save Messages

You can save messages and files in Slack to bookmark them and reference them later.

Saving a message will also include any thread replies that have been added to it.
When a file is uploaded with an added message, you can choose to save only the file, or the file and its associated message together.
To remove a message or file from your saved items, hover over it on desktop or tap it on mobile and select the save icon.

Communication Etiquette in Slack

Respectful Communication

Make sure you are using communication that is reflective of USC’s code of conduct. All messaging in the Slack application should include appropriate and inclusive language. Report any misuse or inappropriate behaviors to the Office of Student Judicial Affairs and Community Standards.

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Classroom Policy

Professors that choose to use Slack are able to create policies around how to use Slack in their respective classrooms. Be sure to check with each of your professors to learn more about their policy(s).

Code of Conduct

General

•Students and student organizations must act in compliance with the Information Security policies, Student Code of Ethics and USC Student Handbook when using Slack. Failure to do so will result in immediate disciplinary action.

•If a student sees any behavior on Slack that is in violation of USC policies, the student can report the behavior to ITS or Trojans Care for Trojans.

•Slack administrators reserve the right to remove a channel or workspace in violation of USC and Slack’s policies. Slack admins also reserve the right to change a member’s account status and permissions, as needed.

Best Practices: Student-to-Student Slack Interactions

•When interacting with classmates, fellow student organization members, or peers in the digital Slack community, all students should adhere to USC policies and expectations as if they were interacting in person.

•Content shared in student social channels that is deemed inappropriate and in violation of university policies will be taken down immediately. Content and language shared across Slack integration apps such as Moderate etc., will be monitored to ensure adherence with university policies. Unacceptable content will be flagged.

Best Practices: Student-to-Faculty Interactions

•When interacting with faculty either in a classroom, research, or advising scenario in the digital Slack community, all students should adhere to USC policies and expectations as if they were interacting in person.

•In a class Slack, students should adhere to the faculty member’s outlined virtual office hours and expect faculty responses to questions or concerns only during their outlined Slack hours of operations (which may be the same as the faculty member’s office hours).

Best Practices: Student-to-Administrator Interactions

•When interacting with administrators for counseling, requests, etc. in the digital Slack community, all students should adhere to USC policies and expectations as if they were interacting in person.

•Students should not anticipate immediate responses in Slack when submitting a request due to the size of the university and volume of requests. Students should submit requests via Slack and review the identified hours of operation and estimated response time/SLAs outlined.

•Review the purpose of each channel, existing threads, and pinned documents to ensure you are in the correct channel and if the information you are seeking already exists.

Reporting Inappropriate Behavior

Slack is not moderated but if you would like to report on practices or conduct that do not meet the ethical and professional standard of the university, use the following instructions:

1. Go to the Announcements channel on your school’s workspace.

2. Click the in the bottom left corner of the message screen.

3. Choose Report Violations to launch an anonymous reporting process.

Slack Help Center Resources

Frequently Asked Questions

Who can use the Slack USC Enterprise?

Slack is available to active students, faculty, and staff as well as active affiliates.

When will Slack be available?

All active students, faculty, and staff have immediate access to the Trojan Communities workspace. As a follow up, there will be a phased rollout of additional Slack workspaces and channels based on a broader university deployment plan. Updates on this rollout can be found under the #its-announcement channel in Slack.

Are there any USC policies around the use of Slack?

Use of Slack is governed by USC’s polices including those found at:
• USC Policies – https://policy.usc.edu/
• USC Information Security Policies and Standards – https://trojansecure.usc.edu/information-security-policies/
• USC Information Security Acceptable Use Policy – https://trojansecure.usc.edu/files/2020/04/P01-acceptable-use-v1.5.pdf
• USC Policies Student Issues – https://policy.usc.edu/student/

How are security provisions managed in Slack?

All Slack users will authenticate through Shibboleth to access Slack. Slack is HIPAA compliant. Slack is not FERPA compliant.

Can I update my Slack profile and photo?

You may update your profile (i.e. name, job description or title, phone number, time zone, etc.) as well as photo in Slack.

I have added or dropped a course during the standard Add/Drop period. How long will it take for me to be added or removed from the course’s Slack channel?

It can take 24 to 48 hours from the time the change is made in the Student Information System for it to be reflected in Slack.

Click each link to find more information from the Slack Help Center.