3Shape Communicate can definitely be a bit.finicky. The server is located in Denmark, which causes a lot of problems. If a case comes through that isn't 'up-to-date,' invalid, etc., I typically will delete it and do an advanced download using the case ID. This will usually fix the issue. 3Shape Communicate Portal. Don't have a 3Shape Partner Portal log in? For 3Shape partners, contact email protected to get an access or if you forgot your password. For 3Shape staff, contact IT Help Desk.
| 3Shape - Configure Dental Systems to Connect with TRIOS |
| Applies to: 3Shape, TRIOS, Dental Systems |
Solution:
There are two options for connecting Dental System with TRIOS, both settings are configured in the Dental System Control Panel: 3Shape Communicate (Lab/Dentist) or Direct Connect (Lab/Dentist).
3Shape Communicate (Lab setup) (remote connection)
To set the option for the lab:
Us 3shape Communicate
- Select Tools | 3Shape Communicate.
- Under 3Shape Communicate, click Configure.
- Check Enabled. Enter in 3Shape Communicate credentials.
- If no communicate account has been set up, click Create a 3Shape Communicate Account.
- Click Test Connection.
3Shape Communicate (Dentist setup)
To set up the option to add a dentist: choose:
- Select Site Settings | Dentists | 3Shape Communicate Integration.
- Click Add.
- Scroll down to the box that says 3Shape Communicate Integration.
- Check Enable. Enter the dentist’s email.
This will send a request to the dentist to approve your request.
TRIOS Direct Connection (Lab setup) (local, network connection)
To enable the option for the lab to use direct connect:
- Select Tools | 3Shape Communicate TRIOS Direct Connection.
- Click Configure.
- Check Enabled.
If a folder wasn't previously created for direct connect, one will be created for you.
Direct Connection (Dentist setup)
3shape Communicate Inbox
To enable the option for a dentist:- Select Site Settings | Dentists.
- Select a site (dentist).
- Enable it under the Trios Direct Connection.
Updated: 05.02.2018